Headlines have been dominated by the enormous ignition switch recall of gM since February, and it appears that more improvement is being made by the business in closing a dark chapter in its history. The automaker has apparently hired a team of workers to track social media and automotive chatrooms twenty-four hours a day to try to find consumer grievances about security issues.
Based on GM President Dan Ammann, talking to Automotive News, the new plan’s point will be to identity security issues until they become a disaster. At the moment, the business is still staring in the surface of multiple suits linked to defective ignition switches in 2.59 million automobiles. The issue was connected to at least 35 departures.
GM is, in addition, attempting to identify grievances from dealers to nip potential problems in the bud alongside scouring the Internet for consumer gripes. Even high-level executives are becoming involved, as some customers that have experienced possible security problems are being personally called by Amman and CEO Mary Barra.
GM workers are now motivated to alert executives should they discover security issues. A fresh plan called Speak Up For Security has begun to pay off. One intern notified the firm of an overheating fuel pump problem in his family’s automobile, which resulted in the recall of 10,000 Cadillac CTS-V and STS V versions in September.
And while GM is apparently making major progress with its new culture of openness, it’s still facing the fallout from its previous errors. GM made headlines before notifying the government of the ill-famed ignition switch flaws that it placed an order for 500,000 replacement ignition switches almost two months.